Return & Exchange Policy – Tolarab Trends

Last Updated: 18/04/2026

We want you to love your purchase. If you are not fully satisfied, here is how we handle returns and exchanges.

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1. Return Eligibility

You may request a return or exchange within 2 days of receiving your order.

To qualify:

1. Item must be unused, unworn, and in original condition
2. Tags must be intact
3. Item must be returned in original packaging

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2. Non-Returnable Items

The following items cannot be returned:

1. Underwear and intimate wear (for hygiene reasons)
2. Sale or discounted items
3. Items marked as non-returnable

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3. Exchanges

1. Exchanges are allowed for size or product defects
2. Requests are subject to stock availability
3. If the requested item is unavailable, a store credit may be issued

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4. Refunds

1. Refunds are processed only after inspection of returned items
2. Approved refunds will be issued via the original payment method
3. Refund processing time: 5 business days
4. Shipping fees are non-refundable

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5. Damaged or Incorrect Items

If you receive a damaged or wrong item:

1. Report within 48 hours of delivery
2. Provide clear photos as evidence
3. We will arrange a replacement or full refund

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6. Return Shipping

1. Customers are responsible for return shipping costs unless the item is defective or incorrect
2. We recommend using a trackable shipping method

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7. Failed Deliveries

If delivery fails due to incorrect address or unavailability:

1. Re-delivery may attract additional charges
2. Refunds (if applicable) will exclude delivery costs

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8. How to Initiate a Return

To start a return or exchange:

1. Contact us via email or WhatsApp
2. Provide your order number and reason for return
3. Follow the instructions provided by our support team

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9. Contact Information

Email: [Insert Email]
Phone/WhatsApp: [Insert Contact Number]